Refunds at the bogo workshop are subject to the following guidelines:
Non-Customized Products:
- Full refund (product price) is possible for damaged products or products with manufacturing defects.
- Shipping costs will be refunded at 50% of the original shipping cost.
- The customer will be given the option to request a replacement product. If they choose not to receive a replacement, returning the product to the bogo workshop will not be necessary.
- The refund amount will be processed promptly through PayPal.
Custom Products:
- Refunds for custom products are only possible in the following cases:
- If the product is damaged during shipping.
- If the dimensions or features of the product do not meet the customer’s required specifications (due to production errors).
- The customer will be given the option to request a replacement product with the correct dimensions and features at no additional cost.
- If the customer chooses not to receive a replacement, a refund will be processed promptly through PayPal.
- In all other cases, refunds for custom products are not possible.
- Refunds for custom products are only possible in the following cases:
The bogo workshop aims to provide prompt and fair resolutions for any issues regarding product quality or customization. Refunds are handled in accordance with these guidelines to ensure customer satisfaction.
