Frequently Asked Questions

Ordering procedure

  • How do I cancel or change my order?

    You have the option to cancel your order within 24 hours of placing it and receive a full refund. If you wish to cancel your order within 48 hours, but before the product enters the manufacturing phase in our workshop, you can still do so. However, please note that if you have ordered a custom product, a partial refund will be issued after deducting a fee of 15 euros for the model design process. Rest assured, you will receive the model by mail along with a refund report. 

  • How to track my order?

    For all shipped products, we provide a tracking number and a website in English that allows you to track your package. With the tracking number provided, you can easily monitor the progress of your shipment and stay updated on its current status. 

  • What are my payment options?

    Currently bogo workshop accept payments via:

    1. PayPal payment
    2. PayPal payment with Credit card/ debit card
    3. Crypto currency - Payment
    4. Credit card/ debit card - Payments over Stripe platform
    5. Apple Pay / Google Pay
    6. Credit card/ debit card - Payments over Stripe platform
    7. Stripe platform payments 

Shipping & Delivery

  • Do you ship overseas?

    The bogo workshop offers unique worldwide shipping costs based on package size and weight.  

    Here are the shipping cost options:

    1. Extra small package - Up to 0.5 kg: 8 euros
    2. Small package - 0.5 to 1.0 kg: 16 euros
    3. Medium package - 1.0 to 1.5 kg: 26 euros
    4. Large package - 1.5 to 2.0 kg: 34 euros 
  • Do you offer free shipping?

    We are delighted to offer our customers the convenience of free shipping on all orders totaling 200 euros or more. This exclusive benefit ensures that you can enjoy a seamless shopping experience without any additional shipping costs for qualifying purchases. Take advantage of this incredible offer and place your order today to enjoy the added value of free shipping. 

  • How long does the delivery take?

    Once an order is placed, please allow for a production period of up to 14 days. We strive to ensure timely delivery, and the standard shipping timeframe for most countries is typically 7-10 days.

    However, it's important to note that actual delivery times may vary due to various factors such as the recipient's location, including continent, country, and town, as well as customs procedures and local delivery services. 

    Rest assured, we are committed to keeping you informed and delivering your order as promptly as possible. 

Refund & Exchange

  • How long does it take to get the Refund?

    Refunds at the bogo workshop are subject to the guidelines declared in Knowledge Base Article REFUNDING. The refund amount will be processed in a 24 hours through PayPal. 

  • How do I track my Refund?
    To track the status of your refund, kindly refer to your confirmation email that you have received from us.
  • What is your Refund & Exchange Policy?
    You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.
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