bogo workshop is proud to have completed nearly 6 months of our online presence. This period has been filled with learning experiences, challenges, and moments of triumph. We are grateful for the support and feedback from our valued customers.
During this time, we have been hard at work, developing and creating new products. We have successfully designed and crafted almost 600 new models, along with 400 updated versions of existing products. Our goal is to expand our product range to offer nearly 1000 unique items by the start of 2023.
We understand that some customers have expressed concern about our unpainted wood products. We want to clarify that the product images displayed on our website may showcase working models that are not yet completely finished. We acknowledge that this practice may have caused confusion and disappointment. Moving forward, all updated products will be presented as finished items, with no optional painting service. However, we still offer customization services for every product, ensuring that each piece meets the unique preferences of our customers.
In the coming month, we have exciting updates planned for our website. We will be refreshing the product images, enhancing the descriptions, and most importantly, revising the pricing. Drawing from our experience over the past 6 months, we aim to optimize our pricing structure, offering more competitive and affordable prices. Additionally, we have worked to negotiate better shipping rates, providing cost-effective and reliable delivery options for our customers.
While we strive to ensure prompt delivery, we want to acknowledge potential delays due to customs clearance. While our estimated delivery period is 3-5 days, customs procedures can extend the delivery time up to 25 days. We apologize for any inconvenience this may cause and appreciate your understanding.
We would like to address the challenges we have faced with PayPal payments. As mentioned in our product descriptions, we operate on a made-to-order basis and do not maintain stock. This means that we require a few days for production before shipping. Consequently, we are unable to provide a tracking number immediately upon payment in certain cases. We are actively working to resolve this issue to improve the overall payment and order fulfillment process.
Thank you for being a part of the bogo workshop community. We are committed to continuously enhancing your shopping experience, offering top-quality craftsmanship, and ensuring your satisfaction. Stay connected with us as we embark on this exciting journey of growth and improvement.
